How The Positivity Project Grew Renewals by 73% Without Hiring

Things such as staff turnover in schools created onboarding challenges every year, the team needed their Managed Service support to help look at ways to brainstorm solutions using their Salesforce platform to overcome this.  

Using Managed Services, the team decided to task Passion Fruit Partners with a solution to track how schools engaged with the programme. Renewal processes were outdated, and new solutions were needed to improve the user experience. Again, they met with their Managed Service team member, Reagan, to look at how they could improve this. 

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The team chose not to hire a full-time Salesforce admin, recognising they lacked the in-house expertise to manage or upskill someone effectively, and the costs associated with this. Jeff shared: “We wanted a solution that meant we would always have our organization covered, and all of our ways of working captured. With Salesforce evolving constantly, I felt ongoing training would be a major challenge as I couldn’t guide someone clearly enough.”

Even with an internal hire, Jeff shared they’d still need expert input from a partner to keep improving their system.

A fixed monthly cost was crucial for budgeting and they felt that a Managed Service offered that to their team, and they knew what each month's 'bucket of hours' would cost.

The ability to scale up during busy seasons, such as the March onboarding season, was essential. Jeff shared: “They have their expertise from working with so many similar organizations that we just knew they were able to support us.  We wanted a partner who could adapt alongside us, who invested in learning and the updates Salesforce offers.”

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The Positivity Project team knew that they’d need consistent support and a way of quickly picking up challenges and running with them. As they worked at a fast pace, they needed to ensure that they always had someone available to help.

“If we’d hired an admin, we’d still have needed Passion Fruit to assess what great looked like. Instead, we chose to work with a team who already knew what great looked like.” Jeff Bryan, CEO, Positivity Project

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Passion Fruit offers consistent year-long support. Even if your lead person is on vacation, you’re still covered. Consultants ensure coverage and continuity, so your team never has to worry about being unsupported.

“We work with one person at a time. Our current member of PFP is Reagan, but we can depend on the rest of the team for specialist help. We love their 1-to-1 support,” shared Jeff.

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• Requests are picked up the same day or within hours.
  
  Jeff shared: "The team is amazing at solving problems. They've worked on one of the areas we gave them. For example, PFP created an ‘express renewal process,’ which has reduced a school's renewal from 15 minutes to 5 minutes per school. Making our Partner Schools’ lives easier is quite important to us – and PFP helps us do that.”
  
  
• Solutions are tested and delivered quickly.
• Complex ideas are simplified, with walkthroughs and clear communication.
• Reliable and ongoing support with quick turnaround times. “We are never left waiting,” shared Jeff. 

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• Solutions are never surface-level, they’re designed around long-term goals.
• Passion Fruit helps plan, build, and evolve tools based on real needs.
• Every change supports their mission of helping more schools and students.

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• Monthly support contracts allow for confident financial forecasting.
• Process improvements result in clear time and cost savings.
• Every solution is scoped with care and never over-engineered.

“Passion Fruit has been financially transparent the whole way through our 5-year journey with them – and they provide a great service.”

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• The express renewal process was delivered in just weeks.
• Projects are launched on time and tested thoroughly.
• Improvements go live quickly and work right away.
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“Passion Fruit aren’t just Salesforce admins. They’re strategic advisers who want to understand your goals and help you build the right foundation to grow.” shared Jeff.